Shipping policy
Shipping Policy
At Chronix, every order is handled with precision, care, and attention to detail. We are committed to delivering your timepiece securely and efficiently, wherever you are in the world.
🌍 Worldwide Shipping
We offer complimentary worldwide shipping on all orders. No minimum purchase is required.
Each order is carefully processed and dispatched with trusted international carriers to ensure safe and reliable delivery.
🚚 Estimated Delivery Times
- United States: 3–6 Business Days
- United Kingdom: 5–7 Business Days
- Europe: 5–9 Business Days
- Canada: 3–6 Business Days
- International: 7–10 Business Days
Delivery times are estimates and may vary depending on destination, customs processing, and local courier conditions.
⚙️ Order Processing
All orders are processed within 1–2 business days.
Once your order has been dispatched, you will receive a confirmation email containing your tracking details so you can follow your shipment in real time.
📍 Tracking & Delivery
Every Chronix order is fully trackable. Once shipped, you will receive a tracking number via email, allowing you to monitor your delivery at every stage.
We ensure full visibility from dispatch to delivery.
⏱ Order Changes & Cancellations
Orders may only be modified or cancelled within 12–24 hours of purchase.
After this window, your order will have entered processing and cannot be changed.
📦 Lost, Delayed, or Marked Delivered Packages
Once a shipment is marked as delivered by the carrier, Chronix is no longer responsible for loss, theft, or misplacement.
If your tracking shows delivered but you have not received your order, please contact your local courier first to investigate.
We are not liable for stolen or unattended packages after delivery confirmation.
⚠️ Shipping Delays
While we strive for timely delivery, occasional delays may occur due to:
- Customs processing
- High order volumes
- Carrier or logistical disruptions
We appreciate your patience in such cases, as these factors are outside of our direct control.
🌐 Import Duties & Taxes
Depending on your country’s regulations, import duties, taxes, or customs fees may apply upon delivery.
These charges are determined by your local customs authority and are the responsibility of the customer.
Chronix is not responsible for delays caused by customs clearance procedures.
📦 Import Compliance & Refusal of Duties
It is the customer’s responsibility to ensure compliance with all local import regulations.
If a shipment is refused due to unpaid duties or taxes and returned to us, we reserve the right to:
- Deduct return shipping and handling costs
- Issue a partial refund or store credit only
We are unable to reclaim costs incurred during international shipping and customs processing.
📬 Address Accuracy
Customers are responsible for ensuring all shipping details are entered correctly at checkout.
Chronix is not liable for delays or losses caused by incorrect or incomplete addresses.
💬 Support
For any inquiries regarding your order, our support team is available to assist you.
Email: shopchronix@gmail.com
We aim to respond within 24–48 hours.
At Chronix, we do not simply ship products — we deliver precision, style, and experience.